How do I return a mattress?

1- Make sure you have completed your minimum 30 night trial period

2- Make sure you meet all the following eligibility criteria:

  • Your purchase must be for a standard size mattress, not a custom-made one
  • Your mattress must be eligible for the comfort guarantee
  • Your mattress is of standard composition (no change in foam density)
  • Your mattress has been protected by a protective cover during the adaptation period
  • Your mattress has been used on a proper box spring that has not distorted the structure of the mattress
    Proper foundation: a rigid foundation that allows for proper ventilation under the mattress or a bed frame that has slats that are at least 2 inches wide with less than 3.5 inches between them, making sure that the gaps do not represent more than 50% of the surface.
  • Your mattress (foam and cover) is free of dirt, burns, cuts and animal hair
  • Your mattress was delivered less than 100 days ago

3- Contact us and make sure you have the following data available

  • Invoice number
  • Reason for return
  • Return address for the mattress

Contact our customer service department by email: or by phone 1-877-715-8886.

4- Our logistics team will contact you to schedule the pick-up of your mattress, you just have to remove your bedding and our team will take care of the rest.

5 - If the return meets our eligibility criteria, you will be refunded 100% seven (7) business days after the mattress is returned.


What happens to returned mattresses?

At, all mattresses that have been used are subjected to a rigorous inspection. Following this inspection, the mattresses that are deemed unsuitable are delivered to to be recycled.

For those that are in perfect condition, we give them to charitable organizations.