Guarantees

Incredible

Our real guarantee:
To ensure your total satisfaction!

Mattresses

100 Night Comfort Guarantee

For your complete satisfaction, bleu.eco offers a comfort guarantee for one hundred (100) nights from the date of delivery and applicable on your first purchase. The comfort guarantee applies to Bleu.eco Source, Bleu.eco Evolution and Bleu.eco 100% Latex Talalay mattresses.

Bleu.eco Baby, Bleu.eco Junior, Bleu.eco Nomad (RV) and custom-made mattresses are not covered by this comfort guarantee.

Our sleep experts have designed your mattress for ideal comfort, not too soft and not too firm to suit different weights and body types.

We use high quality raw materials to provide freshness, comfort, support and durability.

We are convinced that you will love your new mattress. You can be sure of this after a 30-day adaptation period.

If after this period and for any reason, you consider that your mattress does not give you complete satisfaction, you will have 70 days to notify our customer service.

NOTE: Bleu.eco takes care of the return or the exchange only once after the initial purchase. However, if the customer wishes to make another exchange or return during the initial comfort warranty period, shipping and handling fees will apply.

See the page Back for procedures and eligibility requirements.

12, 15 and 20 year limited warranty

Bleu.eco mattresses are protected by a limited warranty covering manufacturing defects, premature wear of materials and foam integrity, provided you have used your mattress normally and handled it properly. The length of the warranty varies depending on the type of mattress (For commercial and institutional mattresses, see the Blue.eco Mattress Commercial Warranty section ). :

  • Twelve (12) years : bleu.eco Baby, bleu.eco Junior, bleu.eco Nomad (VR) and bleu.eco Source
  • Fifteen (15) years blue.eco Evolution
  • Twenty (20) years old blue.eco 100% Latex Talalay

The limited warranty covers :

  • All parts of the mattress and provides for the repair or replacement of defective parts (at the manufacturer's option).
  • A visible and permanent sag of more than 1" (2.5 cm). However, there is a weight limit for each type of mattress. If the sleeper's weight exceeds the limit defined below (for their mattress), this will invalidate the warranty.
    • 150 lbs (68 kg) for the blue.eco Junior mattress
    • 250 lbs (113 kg) for bleu.eco Nomade (VR) and bleu.eco Source mattresses
    • 350 lbs (159 kg) for all bleu.eco Evolution and bleu.eco 100% Latex Talalay mattresses

The limited warranty does not cover:

  • The normal increase in the softness of the mattress.
  • Lacerations, burns, or any other alteration that could result from improper use of the product.
  • Preferences for comfort or thickness of the mattress
  • Deformation caused by inadequate support.

The mattress must rest on :

  • Flat and rigid base with ventilation
  • Rigid slatted bed base :
    with a minimum width of 2 inches per slat
    with a maximum spacing of 3.5 inches between each slat, ensuring that the gaps do not exceed 50% of the surface area.

Bleu.eco mattresses should not be used on floors that are likely to accumulate moisture, such as concrete, basements. There would be a risk of creating mould under the mattress and would void the guarantee.

bleu.eco's commitment

The company will repair or replace the purchaser's mattress if it is found to be defective during the term of this limited warranty, but the purchaser will be responsible for the transportation costs associated with the repair or replacement. The residual value of the mattress will be determined on a pro-rata basis specific to each type of mattress.

No shipping and/or handling costs are covered by this warranty and are therefore the responsibility of the buyer.

At any time, if the mattress cover needs to be replaced, it is possible that the cover material of the new cover you get will be a different colour or material than the original cover.

This warranty is only valid for the original purchaser of the product. No extended warranty is provided with a replacement product, the warranty period of a replacement product is calculated from the delivery date of the original mattress purchase.

In order to make use of the guarantee, the purchaser must provide proof of purchase and contact the Bleu.eco after-sales service. This proof of purchase must be kept for the duration of the warranty.

Warranty for commercial use - 5 years

bleu.eco mattresses are protected by a limited warranty covering manufacturing defects, premature wear of materials and foam integrity, provided you have used your mattress normally and handled it correctly.

The bleu.eco mattresses for commercial use are covered by a 5 year guarantee from the date of initial delivery.

The limited warranty covers :

  • All parts of the mattress and provides for the repair or replacement of defective parts (at the manufacturer's option).
  • Visible and permanent sagging of more than 1" (2.5 cm).

 

The limited warranty does not cover:

  • The normal increase in the softness of the mattress.
  • Lacerations, burns, or any other alteration that could result from improper use of the product.
  • Preferences for comfort or thickness of the mattress
  • Deformation caused by inadequate support.

The mattress must rest on :

    • Flat and rigid base with ventilation
    • Rigid slatted bed base :
      with a minimum width of 2 inches per slat
      with a maximum spacing of 3.5 inches between each slat, ensuring that the gaps do not exceed 50% of the surface area.

 

bleu.eco's commitment

The company will repair or replace the purchaser's mattress if it is found to be defective during the term of this limited warranty, but the purchaser will be responsible for the transportation costs associated with the repair or replacement.

No shipping and/or handling costs are covered by this warranty and are therefore the responsibility of the buyer.

At any time, if the mattress cover needs to be replaced, it is possible that the cover material of the new cover you get will be a different colour or material than the original cover.

This warranty is only valid for the original purchaser of the product. No extended warranty is provided with a replacement product, the warranty period of a replacement product is calculated from the delivery date of the original mattress purchase.

In order to avail oneself of the guarantee, the purchaser must provide proof of purchase and contact the Bleu.eco after-sales service. This proof of purchase must be kept for the duration of the warranty.

Pillows

30-night comfort guarantee

For your complete satisfaction, Bleu.eco offers you a comfort guarantee of 30 nights from the date of delivery and applicable on your first purchase.

Our sleep experts have designed your pillow for comfort that adjusts in height height to provide the perfect match for the "pillow/mattress/sleeper" trio. perfect match.

We are sure you will love your new pillow. You will be sure of it after your after your 10-day adaptation period.

If after this period and for any reason, you consider that your pillow does not give you full satisfaction satisfaction, you will have 20 days to notify our customer service department. customer service. Keep the original box during the whole trial period, if you need to return it, you will be asked for it.

We will inform you of the procedure to follow to return your pillow in its pillow in its original box of reception that you will have to keep. You will be 100% refunded within 7 days of our receipt.

However, the following conditions must be met:

Your purchase must be for the following pillow :

Opal Gelflex, Opal 100% Latex, Agate, Opal CPAP

A minimum adjustment period of 10 nights is required, following the delivery date.
Traces of soiling, burns or cuts on the pillow covers invalidate this guarantee.
This comfort guarantee ends 30 nights after the delivery date.

The following products are not covered by the 30-night comfort guarantee:

Bleu.eco Pillow - Opal Child, Bleu.eco Triangular Cushion - Foam and Bleu.eco Pillow - Body - Fluffy Foam - Adjustable and custom made pillows,

 

Adjustable Beds

Limited warranty on the Bleu.eco articulated bed

Limited Warranty

The blue.eco articulated beds are protected by a limited warranty that begins on the date of delivery of the initial purchase.

 

The warranty covers:

  • Manufacturing defects, premature wear and tear of materials, provided that you have used your articulated bed normally and handled it correctly:
  • 1 year full warranty
  • 2 years on the controller and electronic components
  • 5 years on electric motors
  • 10 years on the wooden panels of the platform and base

 

The warranty does not cover:

  • Alterations that may be caused by improper use of the product.
  • Any damage caused by an animal.

 

bleu.eco's commitment

  • The company will repair or replace the purchaser's articulated bed if it is found to be defective during the term of this limited warranty.
  • No extended warranty is provided with a replacement product, so the warranty on a replacement product remains the same, starting with the delivery date of the original purchase.

 

No shipping and/or handling costs are covered by this warranty and are therefore the responsibility of the buyer.

This warranty is offered to the original purchaser only. You must therefore retain your purchase receipt for the full duration of your warranty.

Comfort Guarantee

The comfort guarantee does not apply to this range of products (neither exchangeable nor refundable)

Limited warranty on other articulated beds

Limited Warranty

Articulated beds are protected by a limited warranty that begins on the date of delivery of the original purchase.

 

The warranty covers:

  • Manufacturing defects, premature wear and tear of materials, provided that you have used your articulated bed normally and handled it correctly:
      • 1 year full warranty
      • 2 years on the controller and electronic components
      • 5 years on electric motors
      • 10 years on the wooden panels of the platform and base

 

The warranty does not cover:

  • Alterations that may be caused by improper use of the product.
  • Any damage caused by an animal.

 

bleu.eco's commitment

  • Bleu.eco undertakes to work with the manufacturer to provide the customer with technical support.

Comfort Guarantee

The comfort guarantee does not apply to this range of products (neither exchangeable nor refundable)

Bed frame

3 Year Limited Warranty

Our slatted beds will be with you for many years.

The Bleueco bed bases are covered by a three-year guarantee covering manufacturing defects, premature wear of materials and the integrity of the wooden structure, provided that you have made normal use of your bed base and handled it correctly.

The warranty does not cover lacerations, burns, or any other alteration that could result from improper use of the product. Also, to benefit from this warranty, your bed base must have been used properly at all times.

The warranty we offer covers all parts of the bed base and provides for the repair or replacement of defective parts.

This warranty is only valid for the original purchaser of the product. No extended warranty is provided with a replacement product, the warranty period of a replacement product is calculated from the delivery date of the original mattress purchase.

The transport costs associated with the repair or replacement of the slatted base shall be borne by the buyer.

Comfort Guarantee

The comfort guarantee does not apply to this range of products (neither exchangeable nor refundable)

Bedding

1 Year Limited Warranty

Bleu.eco bedding products are protected by a one (1) year limited warranty against defects in workmanship or premature wear and tear of materials, provided you have used the product normally and handled it properly. Warranty limited to residential use according to the limitations described below. For commercial use, the limited warranty is for a period of 3 months.

 

The limited warranty covers :

  • Repair or replacement of the defective product (at the manufacturer's discretion).

 

The limited warranty does not cover:

  • Preference for comfort.

  • Damage or conditions resulting from product misuse, accident, normal wear and tear (including pilling) and failure to follow maintenance instructions.

  • Stains, burns, lacerations, cuts or damage caused by liquids, moisture or animals.

  • Any problems related to a modification of the product.

 

The Bleu.eco commitment:

  • The company will repair or replace the purchaser's product if it is found to be defective during the term of this 1-year limited warranty.

  • No extended warranty is provided with a replacement product, the warranty period of a replacement product is calculated from the delivery date of the original product purchase.

  • No shipping and/or handling costs are covered by this warranty and are therefore at the buyer's expense.

  • This warranty is offered to the original purchaser only. Please retain your purchase receipt.

 

Comfort Guarantee

The comfort guarantee does not apply to this range of products (neither exchangeable nor refundable)

 

Our customer service is available at
7 days a week

Telephone: 1 (877) 715-8886
Live chat (button at the bottom right of your screen)

Address

5470 Martineau Street,
Saint-Hyacinthe, QC,
J2R 1T8

Contact

Toll-free number
1 (877) 715-8886