For your complete satisfaction, bleu.eco offers a comfort guarantee for one hundred (100) nights from the date of delivery and applicable on your first purchase. The comfort guarantee applies to Bleu.eco Source, Bleu.eco Evolution and Bleu.eco 100% Latex Talalay mattresses.

Bleu.eco Baby, Bleu.eco Junior, Bleu.eco Nomad (RV) and custom-made mattresses are not covered by this comfort guarantee.

Our sleep experts have designed your mattress for ideal comfort, not too soft and not too firm to suit different weights and body types.

We use high quality raw materials to provide freshness, comfort, support and durability.

We are convinced that you will love your new mattress. You can be sure of this after a 30-day adaptation period.

If after this period and for any reason, you consider that your mattress does not give you complete satisfaction, you will have 70 days to notify our customer service.

NOTE: Bleu.eco takes care of the return or the exchange only once after the initial purchase. However, if the customer wishes to make another exchange or return during the initial comfort warranty period, shipping and handling fees will apply.

See the page Back for procedures and eligibility requirements.

Bleu.eco mattresses are protected by a limited warranty covering manufacturing defects, premature wear of materials and foam integrity, provided you have used your mattress normally and handled it properly. The length of the warranty varies depending on the type of mattress (For commercial and institutional mattresses, see the Blue.eco Mattress Commercial Warranty section ). :

• Twelve (12) years : bleu.eco Baby, bleu.eco Junior, bleu.eco Nomad (VR) and bleu.eco Source
• Fifteen (15) years blue.eco Evolution
• Twenty (20) years old blue.eco 100% Latex Talalay

The limited warranty covers :

• All parts of the mattress and provides for the repair or replacement of defective parts (at the manufacturer's option).
• A visible and permanent sag of more than 1" (2.5 cm). However, there is a weight limit for each type of mattress. If the sleeper's weight exceeds the limit defined below (for their mattress), this will invalidate the warranty.
  • 150 lbs (68 kg) for the blue.eco Junior mattress
  • 250 lbs (113 kg) for bleu.eco Nomade (VR) and bleu.eco Source mattresses
  • 350 lbs (159 kg) for all bleu.eco Evolution and bleu.eco 100% Latex Talalay mattresses

The limited warranty does not cover:

• The normal increase in the softness of the mattress.
• Lacerations, burns, or any other alteration that could result from improper use of the product.
• Preferences for comfort or thickness of the mattress
• Deformation caused by inadequate support.

The mattress must rest on :

• Flat and rigid base with ventilation
• Rigid slatted bed base :
  with a minimum width of 2 inches per slat
  with a maximum spacing of 3.5 inches between each slat, ensuring that the gaps do not exceed 50% of the surface area.

Bleu.eco mattresses should not be used on floors that are likely to accumulate moisture, such as concrete, basements. There would be a risk of creating mould under the mattress and would void the guarantee.

bleu.eco's commitment

The company will repair or replace the purchaser's mattress if it is found to be defective during the term of this limited warranty, but the purchaser will be responsible for the transportation costs associated with the repair or replacement. The residual value of the mattress will be determined on a pro-rata basis specific to each type of mattress.

No shipping and/or handling costs are covered by this warranty and are therefore the responsibility of the buyer.

At any time, if the mattress cover needs to be replaced, it is possible that the cover material of the new cover you get will be a different colour or material than the original cover.

This warranty is only valid for the original purchaser of the product. No extended warranty is provided with a replacement product, the warranty period of a replacement product is calculated from the delivery date of the original mattress purchase.

In order to make use of the guarantee, the purchaser must provide proof of purchase and contact the Bleu.eco after-sales service. This proof of purchase must be kept for the duration of the warranty.

bleu.eco mattresses are protected by a limited warranty covering manufacturing defects, premature wear of materials and foam integrity, provided you have used your mattress normally and handled it correctly.

The bleu.eco mattresses for commercial use are covered by a 5 year guarantee from the date of initial delivery.

The limited warranty covers :

• All parts of the mattress and provides for the repair or replacement of defective parts (at the manufacturer's option).
• Visible and permanent sagging of more than 1" (2.5 cm).

The limited warranty does not cover:

• The normal increase in the softness of the mattress.
• Lacerations, burns, or any other alteration that could result from improper use of the product.
• Preferences for comfort or thickness of the mattress
• Deformation caused by inadequate support.

The mattress must rest on :

• • Flat and rigid base with ventilation
  • Rigid slatted bed base :
    with a minimum width of 2 inches per slat
    with a maximum spacing of 3.5 inches between each slat, ensuring that the gaps do not exceed 50% of the surface area.

bleu.eco's commitment

The company will repair or replace the purchaser's mattress if it is found to be defective during the term of this limited warranty, but the purchaser will be responsible for the transportation costs associated with the repair or replacement.

No shipping and/or handling costs are covered by this warranty and are therefore the responsibility of the buyer.

At any time, if the mattress cover needs to be replaced, it is possible that the cover material of the new cover you get will be a different colour or material than the original cover.

This warranty is only valid for the original purchaser of the product. No extended warranty is provided with a replacement product, the warranty period of a replacement product is calculated from the delivery date of the original mattress purchase.

In order to avail oneself of the guarantee, the purchaser must provide proof of purchase and contact the Bleu.eco after-sales service. This proof of purchase must be kept for the duration of the warranty.