Bleu.eco answers your most common questions



Q: Should I try my mattress before I buy it?A: Should I try my mattress before I buy it?

A: In a word: no. We've designed our mattresses to be universally comfortable and we're confident you'll love yours. However, you do get a 100-day trial period.

We have created questionnaire to help you choose your mattress.  


Q: IS THEREIs there an adjustment period?

A: The human body reacts differently to changes, so you may need a few days to get used to your new mattress. The majority of our customers find that they are comfortable the first night.

Your mattress is vacuum packed the day before your delivery. It is preferable to unpack your mattress as soon as you receive it because your comfort guarantee starts on that date. If you have to keep it in a box, we advise you not to exceed one month.

Q: Do the mattresses smell after unpacking?

A: A slight odor upon unpacking is normal! This is the case for all mattresses made of pressure-reducing foam. Rest assured that this odor will dissipate quickly and, most importantly, that it is neither toxic nor dangerous to your health. If it bothers you, after unpacking your mattress, simply let it air out uncovered in a ventilated room and in no time it will be gone.

Q: Will your Bleu.eco mattress lose its original shape?A : Will your Bleu.eco mattress lose its original shape?

A: The bleu.eco mattresses are made of high quality materials that resist sagging for a long time. See our page guarantees


Q: What is the maximum weight?

A: The bleu.eco mattresses have been designed to support a weight of 300 pounds per person. For optimal performance, we recommend the mattress for individuals under 300 pounds.

For people over 300 pounds, we invite you to contact us. We will be able to customize a mattress that will suit you. We have a lot of experience in adapting mattresses and we can do it at a low cost.

Q : I HAVE SPECIFIC HEALTH PROBLEMS.Do I have specific health problems? Are Bleu.eco mattresses made for me?

A: We may know of other clients in a similar condition to yours and can attest to their experience. Please feel free to call us at 1-877-715-8886.



Q: Can I use a conventional bed base?

A: Yes. In most cases, a slatted base will be able to accompany you for most of your life.

If its surface does not provide enough support, you can supplement it with a simple ¼ inch plywood.

If you're not sure, talk to us about it.
You can use your blue.eco mattress on a platform, on any slatted base (slats should be no more than 3.5" apart) - or on a box spring with plywood.
Once the mattress is out of its transport box, it will be ready to use in only a few minutes.

Q: Can I use an adjustable bed base?

A: Yes, all the mattresses we manufacture are designed to be used with an adjustable bed base. To purchase an adjustable bed base, do not hesitate to contact our team of consultants or consult our page comparison of articulated beds


Q: What are the guarantees of Bleu.eco?

A: Please consult our page guarantees for all product details.



Q: What are the delivery options?

A: Delivery to your door is free!
For more information on delivery, please visit our deliverypage.
For a VIP delivery service we invite you to visit our VIP delivery page.


Q: My mattress is uneven, what should I do?

A: This is almost always due to the surface on which the mattress rests. If you have a problem like this, we recommend testing the mattress for evenness directly on the floor. If you find that this corrects the unevenness, you need to evaluate whether your box spring or bed base is damaged. If your blue.eco mattress still appears uneven on the floor, contact us immediately.

Q: How do I make a return?
A: Please visit our returns



Q: What are the environmental certifications?

A: All the foams that make up our mattresses are Certipur-US certified, which represents the highest standard in the field. This certifies that they are safe for the environment and for health. For more details, please visit our environment

Please contact us if you cannot find the answer to your question in this FAQ, we will be happy to help you. 1 (877) 715-8886