RETURNS

1- Make sure you have completed your minimum 30 night trial period

2- Make sure you meet all the following eligibility criteria:

• Your purchase must be for a standard size mattress, not a custom-made one
• Your mattress must be eligible for the comfort guarantee
• Your mattress is of standard composition (no change in foam density)
• Your mattress has been protected by a protective cover during the adaptation period
• Your mattress has been used on a proper box spring that has not distorted the structure of the mattress
  Proper foundation: a rigid foundation that allows for proper ventilation under the mattress or a bed frame that has slats that are at least 2 inches wide with less than 3.5 inches between them, making sure that the gaps do not represent more than 50% of the surface.
• Your mattress (foam and cover) is free of dirt, burns, cuts and animal hair
• Your mattress was delivered less than 100 days ago

3- Contact us and make sure you have the following data available

• Invoice number
• Reason for return
• Return address for the mattress

Contact our customer service department by email: service@bleu.eco or by phone 1-877-715-8886.

4- Our logistics team will contact you to schedule the pick-up of your mattress, you just have to remove your bedding and our team will take care of the rest.

5 - If the return meets our eligibility criteria, you will be refunded 100% seven (7) business days after the mattress is returned.

NOTE: Bleu.eco will take care of the return or exchange only once after the initial purchase. However, if the customer wishes to make another exchange or return during the initial comfort warranty period, shipping and handling fees will be applied.

What happens to returned mattresses?

1- Make sure you have completed your 10 night minimum trial period

2- Make sure you meet all the following eligibility criteria:

• Your purchase must be for an Opal Gelflex, Opal Latex, Agate, CPAP Latex or CPAP Gelflex pillow

• Your pillow was protected by a protective cover during the entire trial period

• Your pillow (adjustment cushions and cover) is free of dirt, burns, cuts or pet hair

• Your pillow was delivered less than 30 days ago

3- Keep the original box, it will be used in case of a return

4- Contact us and make sure you have the following data available

• Invoice number

• Reason for return

Contact our customer service department by email: service@bleu.eco or by phone 1-877-715-8886.

5- Return the pillow to us in the original box.

6 - If the return meets our eligibility criteria, you will be refunded 100% within seven (7) business days of receiving your pillow

NOTE: Only one pillow return is possible, no exchange possible.